1.What are the check-in and check-out times?
Check-in time: After 12.00pm (Local time).
Check-out time: By 1.00pm (Local time).
*Not applicable for negotiated or promotional rates.
2.Is early check-in or late check-out available?
All early-check-in or late check-out requests are subject to availability, we will try to accommodate the requests based on the availability of rooms. Additional charges will apply.
3.What is the minimum age for Check-in?
18 years old.
4.What documents should I bring along for Check-in?
Physical photo ID is a must as required by law, and a copy of your booking confirmation.
5.Maximum Occupancy & Child Policy
The total number of occupants in a room shall not exceed 2 adults with 2 children, at any time. One child shall be under 6 years old and the other an infant sharing bed with the adults.
6.Do you have wheelchair accessible rooms?
Yes, we have limited ambulatory accessible rooms, subject to availability. These rooms are equipped with grab bars in the bathroom, lower bed and switches, roll-in shower stalls, wider bedroom and bathroom doors, and emergency call button or phone. Kindly inform our team at point of reservation so we may make the necessary arrangements for your arrival.
7.What is the Momentus Best Rate Guarantee?
Booking directly with us ensures you get the lowest available rate every time you make a reservation with us. Should you find a publicly available rate on another website within 24 hours of your booking (based on Singapore local time), that is lower than what we have offered, we would be happy to match the lower rate and provide a complimentary upgrade to the next room category* for your stay.
* Up to Momentum Club Room
8.How do I make a claim under the Best Rate Guarantee?
Click here to access our online Best Rate Guarantee Claim Form. Complete the form and attach all relevant files and/or screenshots detailing the lower rates you have found. We will verify your claim within three (3) working days and if your claim is successful, we will provide a refund of the difference in the rates, as well as a complimentary upgrade to the next room category for your reservation (terms and conditions apply).
